top of page

Terms & Conditions

Here are our Terms & Conditions for our eco friendly Christmas and special occasion crackers.

The Alternative Cracker Company owns the site Where ‘our, ‘us’ or ‘we’ is used, this refers to The Alternative Cracker Company and where ‘you’ and ‘your’ is used this refers to the person placing the order using or over the telephone.

Ordering with us

By placing an order with The Alternative Cracker Company, you agree to accept the terms and conditions set out herein. If you would like to discuss any of our terms and conditions, please contact us by emailing or calling 07930 945450 and we’ll be happy to help.

In order to process your order, you will be asked for your name, phone number, email address and debit or credit card details.  All of these details can be supplied as a ‘guest’ so that it is not necessary to set up an account with us in the first instance.  We would advise however that you take a few minutes to set up an account in order that you can make the most of features such as seeing lists of previous orders to make re-ordering quicker, changing personal & contact details and creating wish lists for products you like.  Please note, your telephone number may be passed onto our couriers in case they need to contact you regarding the delivery of your parcel.

Payment for your order will be taken at the time you place the order and an email will be sent to you shortly after you place your order. This email will confirm the details of your order but confirmation that your order has been accepted by us will not be fulfilled until you receive your parcel from us.

Very occasionally we may be unable to fulfil your order. This may be due to an item being out of stock, your payment not being authorised, incorrect pricing or product details being identified, the terms and conditions not being met and circumstances beyond our control that affect the delivery of your order.  Where this is the case, we will make contact with you at our earliest opportunity and endeavour to find a satisfactory solution for all which may include rearranging a delivery date, offering you an alternative or providing a refund.    

The Alternative Cracker Company takes every reasonable step possible to ensure all of your details are kept secure at all times; however we cannot accept responsibility should, despite our best efforts, you experience a loss as a result of a third party obtaining access to these details without our permission.  Please refer to our Privacy & Security Policy for more information.

If you choose to set up an account with us, we will add your details to our mailing list.  We hope that you will be happy to receive our mailings; however should this not be the case at any point in the future, please let us know and we will remove your details from our list immediately. If you have received an email from us, you will always have the option to unsubscribe from future emails.

We want you to be delighted with your order but if for any reason after checking the items you are not happy, or the items are damaged or faulty, please see below or refer to our FAQs where there will be more information to help you.  

You may receive more than one package from us, even if all items were placed on one order, as some products will be delivered directly by the supplier.

Product Descriptions & Pricing

The purchase of any product on our site is subject to both the product description and the details contained therein and our generic sales terms and conditions. 

We set out to describe our products and list our prices as accurately as possible so that you know what to expect from your purchase.  Occasionally however, despite our best intentions, there may be times when the details online or on printed material are not exactly as they should be at the time you place your order. Furthermore our product descriptions and images are there to help you make your purchase only.  They do not constitute part of the agreement between us and we are unable to accept responsibility for any consequences as a result of any omissions or inaccuracies whether online or printed.  In particular, due to the differences in colour on various devices and individual user settings we are unable to accept any responsibility for any colour variations between our website/printed material and the product itself although we are confident the colour match will be very close.


Should there be an error with the price of an item you have ordered and prior to it being delivered, we will contact you to see whether you would like to continue with the purchase at the correct price or require a refund in full.



Orders Not Received

In the unlikely event you do not receive your parcel from us, please call or email our office within 5 days of the expected delivery date.  We will check the whereabouts of the parcel however should we be advised that the parcel has been delivered we will require you to complete a form to confirm the parcel was not received which must be returned to us within 5 days for us to arrange another parcel to be sent out.


Returning an item that is faulty or damaged

If you receive a parcel that is faulty or damaged please let us know straight away so we can arrange a replacement, exchange or refund for you but if that’s not possible please ensure you do so within 7 days of receiving the item.

Returning an order under the terms of the Consumer Contracts Regulations

Under the Consumer Contracts Regulations you have the right to cancel your order* and return it to us, providing you let us know within 14 days of receiving your parcel. If you wish to cancel your order, please email or call 07930 945450 between the hours of 9am to 5pm, Monday to Friday.  If you have already received your parcel you will need to return it in the original packaging, within 14 days of receiving it and at your own expense. Once received by us, we will process your return within 14 days.  * Please note, personalised items or food/drink items are not covered by these regulations.

Promotions & Offers

The conditions of all promotions will be clearly set out with the promotional offer. Unless otherwise stated only one promotional code can be used on each order and these are not valid on sales items or already discounted items.  Where promotional codes for our site are listed on other sites, we rely on that site to remove the offer when no longer valid and cannot take any responsibility should this not be done.

Product Reviews

We love to hear what you have to say about your gifts and know other customers like the feedback too so please take a few minutes to review your gifts.  Reviews will be moderated by our team and published to our site at the company’s discretion.

Limitations of Liability

The limitations of liability set out herewith apply to The Alternative Cracker Company and any other related company with any references to The Alternative Cracker Company also applying to any such associated company.

The Alternative Cracker Company excludes all representations, warranties and conditions, whether express or implied, in relation to our Products to the fullest extent allowed by applicable law.

We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, however, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

The Alternative Cracker Company will do all that is reasonably possible to ensure the information on its site is up to date and accurate; however we cannot give any warranty as to its completeness or accuracy and The Alternative Cracker Company cannot be held responsible for any omission or errors or resulting consequences from the use of the information.

We aim to provide you with a website that offers a high quality shopping experience, however, we cannot guarantee that your use of it will be uninterrupted, timely or error free at all times. We cannot be held responsible for any content or data that is either lost or corrupted when uploaded or downloaded from our site to another device such as a computer or tablet and The Alternative Cracker Company does not accept any responsibility for any consequences arising therefrom.    

Furthermore, The Alternative Cracker Company will not be liable nor responsible for your use of any other websites which you may access as a result of links within our website.  Other links may be provided as an additional service to our customers but this does not mean The Alternative Cracker Company has any connection with or responsibility for these sites or endorses them in any way.

If The Alternative Cracker Company is unable to fulfil any of its obligations in relation to your order for reasons beyond its control, it cannot be held liable to you or be considered to be in violation of these terms and conditions or any other agreement.

The Alternative Cracker Company’s liability with regards to any contract for any item to which these terms apply shall be limited to the price of the item, unless specifically expressed otherwise herein.



If you use our website for accessing, browsing, ordering or otherwise, we will assume you have read, understood and accepted all of the terms set out in our Privacy & Security Policy.


The Alternative Cracker Company own the copyright to all of the content on its webpages whether that be copy, design, logos, pictures, photographs and other materials.  You are permitted to make a copy and/or print parts of the site if only in relation to an order you are placing with us; however any duplicating, modifying, copying or reproducing of any or all of our site for any other reason is not permitted.


The Terms and Conditions shall be governed by and construed in accordance with the laws of England and you agree to be bound to the non-exclusive jurisdiction of the English court. 

These terms and conditions were last updated in November 2020 and we reserve the right to change it as necessary.

bottom of page